Our dedicated staff have been caring for the Gympie community for over 10 years and look forward to assisting you with your healthcare needs.
Excelsior Medical Centre is an accredited practice.
Welcome to Excelsior Medical Centre
Appointments
Please ring (07) 5482 5899 for an appointment or use our online booking service . If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly. Please advise the surgery if you are unable to keep an appointment.
Our Hours are:
- Monday-Friday: 8.10am – 5.30pm
Saturday: 9:00am – 11.30am
Sunday & Public Holidays: Closed
After Hours
Non-urgent assistance: If your health concern is not urgent call 13 HEALTH at any time on 13 432 584 for free advice and reassurance. 13 HEALTH is a 24-hour telephone health advice line that operates seven days a week.
- Call the Practice on-call Doctor phone (07) 5482 5899
- For Urgent after hours present to the Gympie General Hospital Emergency Department.
Your Practice Manager is Jan Johnson
Patient Fees - Effective 1st July 2024
Please note we are a private billing practice for pensioners, concession card holders and all children.
Monday to Friday (8 am to 5 pm)
Saturday (9 am to 11:30 am)
| Standard Fee | Concession Fee | Medicare Rebate | Out of Pocket | |
|---|---|---|---|---|
| Standard consultation | $95.00 | $87.50 | $42.85 | $52.15 (standard) $44.65 (concession) |
| Long consultation | $135.05 | $127.50 | $82.90 | $52.15 (standard) $44.60 (concession) |
| Extended consultation | $174.30 | $166.75 | $122.15 | $52.15 (standard) $44.70 (concession) |
After Hours ( Monday to Friday before 8 am or after 8 pm, Saturday before 8 am or after 1 pm and public holidays.)
| Standard Fee | Medicare Rebate | Out of Pocket | |
|---|---|---|---|
| Standard consultation | $155.80 | $55.80 | $100.00 (standard) |
| Long consultation | $195.70 | $95.70 | $100.00 (standard) |
| Extended consultation | $234.20 | $134.20 | $100.00 (standard) |
Phone Consultation Fees
| Standard Fee | Medicare Rebate | Out of Pocket | |
|---|---|---|---|
| Short (under 6 min) consultation | $75.00 | $19.60 | $55.40 (standard) $55.40 (concession) |
| Standard consultation | $97.50 | $42.85 | $54.65 (standard) $54.65 (concession) |
If you are on a Concession Card or a child 15 years, you may be charged at the concession rate.
DVA Gold Card Holders will be continued to be Bulk Billed.
DID NOT ATTEND appointments: If you cannot attend your booked appointment, please cancel or reschedule through HotDoc or by calling the practice. Failure to do so will result in fees.
Telephone Calls
The doctors will take phone calls relating to you or your family’s health. If seeing patients when you call they may have to call you back. The Practice does not receive emails or SMS’s from patients.
Prescriptions
Our Practice has designated times for patients to present and request a repeat prescription. Patients need to present to their regular GP at the allocated time and a script will be generated. If you are unable to come at the special times allocated for your GP, then a short, appointment with your regular GP can be made. If your GP is not available on the day, you will have to make an appointment with another GP in the Practice.
All scripts require an appointment and phone requests are not permitted. Please phone (07) 5482 5899 prior to coming into the Practice, to make sure your regular GP is available.
Pathology Results
The Practice will contact you regarding any abnormal results to book a follow up appointment. Please feel free to contact the Practice regarding any concerns you may have regarding results.
Medical Records
Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff.
You may request a copy of your medical records which can be sent to your new practice by contacting the Receptionist of your new practice.
A charge of $30.00 (plus GST) for a full copy of medical records would apply, however a Health Summary is supplied free of charge.
For more information, please request a copy of our Privacy Policy.
Complaints/Grievances/Suggestions
Complaints should be addressed to the Practice Manager either in writing or by phoning and asking to speak to the Practice Manager. The Practice Manager would be happy to discuss any complaints or suggestions face-to-face. If you feel your complaint has not been resolved, you may also like to lodge a formal complaint to:
The Office of the Health Ombudsman
PO Box 13281
Brisbane Q.4003
Phone: 133646